If you're like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible. And that’s great when you’re talking with other technical professionals. But what happens when you’re talking to nontechnical professionals like your internal customers?
New research shows that being able to communicate with everyone in the company will be the most important skill for IT professionals in the future.
WHY SHOULD YOU ATTEND?
You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can’t wrap their minds around what it is you’re telling them. As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this webinar you will learn skills you can use as a technical customer service representative
AREA COVERED
- How to effectively represent your co/department by relating to the customer- establishing rapport
- How to diagnose Issues respectfully
- How to prevent and/or deal with a Customer's Misrepresentations
- How to use questions in the right way to determine the Customer's Need
- How to best troubleshoot the Customer's Problem without making them feel foolish
- Delivering Solutions that work
- How to educate the internal customer without sounding arrogant
WHO WILL BENEFIT?
- Technical Customer Service
- IT help Desk Professionals
You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, nontechnical colleagues can’t wrap their minds around what it is you’re telling them. As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this webinar you will learn skills you can use as a technical customer service representative
- How to effectively represent your co/department by relating to the customer- establishing rapport
- How to diagnose Issues respectfully
- How to prevent and/or deal with a Customer's Misrepresentations
- How to use questions in the right way to determine the Customer's Need
- How to best troubleshoot the Customer's Problem without making them feel foolish
- Delivering Solutions that work
- How to educate the internal customer without sounding arrogant
- Technical Customer Service
- IT help Desk Professionals